Effective Date: April 04, 2026
1. Introduction
This Refund Policy applies to all AI-powered Chinese naming services and digital products purchased on https://www.mynameidea.com (“the Website”). As we provide instant, non-tangible digital services, our refund terms are designed to be fair and transparent.
2. Refund Eligibility
Due to the nature of our instant AI naming service, refunds are generally not offered once the personalized name report is generated and delivered. However, we may consider refunds in the following limited cases:
- Service Failure: If our tool fails to generate any name suggestions due to technical errors on our end, and we cannot resolve the issue within 3 business days.
- Unauthorized Purchase: If you can prove the purchase was made without your explicit consent.
3. How to Request a Refund
To request a refund, please email us at guan506237167@gmail.com with your order number, proof of purchase, and a detailed explanation of your issue. We will review your request within 3-5 business days.
4. Refund Processing
Approved refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider.
5. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.